What they get
A business gets its own chat lane, not a rented inbox.
Relay13 gives the customer a website message room, a workspace inbox, persistent threads, operator replies, app-knowledge guardrails, and proof that the messages were stored.
Customer-facing value
The package is simple enough to explain in one minute.
Client App Intake
A phone-ready app collects quote requests, contact requests, service needs, and customer questions.
Workspace Inbox
Each client gets a workspace so their messages do not mix with another company.
Relationship Memory
ConnectLog turns the message into a person, request, card, note, follow-up, or opportunity.
Guardrails
Customer replies stay on app knowledge. Web search stays off. Abuse is blocked before persistence.
How the owner uses it
Scan, capture, route, reply, and prove the thread.
1. Share the app
The owner puts the app link or QR code on cards, invoices, counters, vehicles, and social profiles.
2. Capture the lead
The customer submits a request. FS27 stores the lead, contact, activity, source URL, and workspace metadata.
3. Work the thread
Relay13 opens the client workspace thread and ConnectLog keeps the relationship trail for follow-up.
4. Control AI cost
The local brain handles routing by default. AI response lanes unlock only after the paid SkyePay add-on is active.
AI response lanes
Three paid lanes turn on AI help without changing the lead pipeline.
Lead capture, workspace messages, and ConnectLog persistence do not require AI provider calls. Starter is $35/mo with 125 messages plus a 31-message backup bucket. Response Plus is $79/mo with 425 plus 76. Managed AI Inbox starts at $149/mo with 1,000 plus 222 and actually manages the inbox: triage, labels, allowlisted routine replies, follow-up timers, summaries, and human escalation.
The business-owner line
"Your app can take requests, route them, remember the relationship, and prove the thread exists."
That is the product. The rest is the operating layer: admin console, account code, app config, direct-to-owner route, optional AI draft route, and proof receipts.